MA Automation
On-Site Support Services Bulletin
Polices and
Pricing
·All on-site services are priced by the hour. Travel and living expenses are billed at
cost. The rates for on-site services
depend on whether the hours are at the standard on-site rate, overtime, premium
or travel rates.
|
Type of Service |
On-Site Rate |
|
Field
Service |
$100.00/hr. |
|
Start-up
Assistance |
$110.00/hr. |
¨ All hourly charges are
billed in one-hour increments. ¨
Travel and living expenses are billed at cost.
On-Site Time is the actual time the
service engineer spends on-site providing the requested services
Stand-By or
Waiting Time Monarch Automation Inc. does not
differentiate between “waiting” or “standby” times and normal On-Site
time. Such time will be billed at the
On-Site rate with any applicable charges.
Travel time is billed at 75% of the
On-Site rate. Travel is the time spent
traveling between the Monarch Automation location (or the service engineer’s
home) and your facility (or a nearby hotel) as appropriate. Daily travel between a hotel and your
facility is not billed unless it exceeds 30 minutes (one-way). The maximum billing for travel time is 12
hours per travel day.
Overtime is charged at 150% of the
On-Site rate for on-site hours provided outside a “normal” 8:00am to 5:00pm
workday (local time) or on Saturdays.
Premium time is charged at 200% of the
On-Site rate for on-site hours provided on Sundays or Holidays.
¨Minimum billing for any On-Site trip is 4
hours at the appropriate rate plus travel and living expenses.
¨¨ A discount of 15% is applied to all On-Site rates if Monarch
Automation Incorporated has a written purchase order specifying the dates in
which the service is required at least two weeks in advance.
¨¨ No
other discounts apply to On-Site services.